{"id":32,"date":"2026-07-26T14:32:28","date_gmt":"2026-07-26T14:32:28","guid":{"rendered":"https:\/\/alexandragonzalezart.com\/?page_id=32"},"modified":"2026-07-30T15:30:53","modified_gmt":"2026-07-30T15:30:53","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/alexandragonzalezart.com\/en\/refund_returns\/","title":{"rendered":"Pol\u00edtica de privacidad, devoluciones y reembolsos"},"content":{"rendered":"<h3 class=\"wp-block-heading has-palette-color-2-color has-text-color has-link-color wp-elements-1\">Returns and Refund Policy <\/h3><p class=\"wp-block-paragraph\">Each piece is unique and delivered in high\u2011resolution digital format with a certificate of authenticity.\nNo returns or refunds are accepted after purchase, since the artwork is delivered as an exclusive file. <br>\u2714 <strong>Delivery guarantee:<\/strong>: si el archivo no se descarga correctamente o presenta un error t\u00e9cnico, el comprador recibir\u00e1 asistencia personalizada y un reenv\u00edo del archivo.<\/p><h3 class=\"wp-block-heading has-palette-color-2-color has-text-color has-link-color wp-elements-2\">Immediate Download Digital Works (Artist\u2019s Books, Oil or Watercolor Works) \u2013 Recorded Art Classes<\/h3><p class=\"wp-block-paragraph\">Immediate high\u2011resolution download.<br>No returns or refunds are accepted after purchase.<br>\u2714 <strong>Technical exceptions: <\/strong>in case of broken links or damaged files, the material will be resent at no additional cost.<\/p><h3 class=\"wp-block-heading has-palette-color-2-color has-text-color has-link-color wp-elements-3\">Art Consulting<\/h3><p class=\"wp-block-paragraph\">Reserved sessions are non\u2011refundable once completed.<\/p><p class=\"wp-block-paragraph\">If the agreed objectives are not met, the client may receive compensation:<\/p><ul class=\"wp-block-list\"><li>An additional mentoring session at no cost, or <strong>or<\/strong><\/li>\n\n<li>Access to recorded material\/digital classes. <\/li><\/ul><p class=\"wp-block-paragraph\">\u2714<strong>Rescheduling:<\/strong> must be requested at least 48 hours in advance.<\/p><h3 class=\"wp-block-heading has-palette-color-2-color has-text-color has-link-color wp-elements-4\">Partial Refunds<\/h3><p class=\"wp-block-paragraph\">Not applicable to exclusive digital works or immediate download digital works.<br>A partial refund will only be considered if there was a technical error in the delivery of the file and it could not be resolved through assistance or re\u2011delivery.<\/p><h3 class=\"wp-block-heading has-palette-color-2-color has-text-color has-link-color wp-elements-5\">Privacy and Data Protection  Our website is: https:\/\/alexandragonzalezart.com <a href=\"https:\/\/alexandragonzalezart.com\/en\/\">https:\/\/alexandragonzalezart.com<\/a><\/h3><ul class=\"wp-block-list\"><li>Comments and user registrations are not allowed, so no personal data is collected for those purposes.<\/li>\n\n<li>The site uses basic cookies to improve navigation and remember preferences.<\/li>\n\n<li>If external content is embedded (e.g., YouTube videos), those sites may collect additional data according to their own policies.<\/li>\n\n<li>Purchase data managed through PayPal is processed under PayPal\u2019s own privacy policy.<\/li>\n\n<li>You may request at any time the deletion of any personal data you have directly shared through my submission forms.<\/li><\/ul><h3 class=\"wp-block-heading has-palette-color-2-color has-text-color has-link-color wp-elements-6\">Help and Support<\/h3><p class=\"wp-block-paragraph\">For any inquiries related to returns, refunds, or privacy, please contact us through the contact page. <a href=\"https:\/\/alexandragonzalezart.com\/en\/contacto\/\">Cont\u00e1ctanos<\/a>.<\/p><p class=\"wp-block-paragraph\">\u2714<strong> Support policy:<\/strong> we guarantee technical assistance so that each buyer can correctly access their purchase.<\/p><p class=\"wp-block-paragraph\"><\/p>","protected":false},"excerpt":{"rendered":"<p>Obras digitales exclusivas Cada pieza es \u00fanica y se entrega en formato digital de alta resoluci\u00f3n con certificado de autenticidad. No se aceptan devoluciones ni reembolsos tras la compra, dado que la obra se entrega como archivo exclusivo. \u2714 Garant\u00eda de entrega: si el archivo no se descarga correctamente o presenta un error t\u00e9cnico, el [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_kadence_starter_templates_imported_post":false,"_glsr_average":0,"_glsr_ranking":0,"_glsr_reviews":0,"footnotes":""},"class_list":["post-32","page","type-page","status-publish","hentry"],"blocksy_meta":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Pol\u00edtica de privacidad, devoluciones y reembolsos - Atelier Virtual<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/alexandragonzalezart.com\/en\/refund_returns\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pol\u00edtica de privacidad, devoluciones y reembolsos - Atelier Virtual\" \/>\n<meta property=\"og:description\" content=\"Obras digitales exclusivas Cada pieza es \u00fanica y se entrega en formato digital de alta resoluci\u00f3n con certificado de autenticidad. 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